This is actually written Nov. 4th, 2009
Hm...so I placed this order for a dress with a website called 'enchanted mirror' aka 'Timeless Finery' on 2-20-09. The page promised delivery within 3-4 weeks, so I figured there'd be enough time until 3-31, when I had planned to wear it.
3-4 weeks went by - nothing. I asked, and the response was that I should have read the FAQ page, which explains that some items take up to 12 weeks (gee - why did the page for the item say 3-4 weeks?), but that they were expecting the dress middle of april.
Middle of april and even 12 weeks came and went - nothing. I asked again and they said that they would check with the vendor. Nothing more.
In June I insisted that I wanted my money back. Nothing.
I filed a claim with Paypal and they said that that should have happened within 30 days. (They obviously knew how to circumvent paypal rules).
Emails to them kept bouncing back. A couple of weeks ago I started searching and found one of her myspace sites and made comments about the fraud. I received an email back by someone pretending to be a friend of the owner's , barbara McLuin, writing that she'd forward the information. We went back and forth a few times, until she stopped pretending to be someone else. When I insisted that I wanted my money back or I would go to the BBB, she wrote 'Goahead and do what you need to do. God bless!' and she blocked me.
Today, I contacted Paypal by phone and told them about the fraud and that there's a whole list of people that have complaints in with the Better Business Bureau without resolution. The BBB gives the business an 'F'. They said that they would take action. I hope they suspend her account. They also suggested that I file a complaint with www.ic3.gov , which is the internet crime unit. and also report it to www.my3cents.com , I did all that.
Then I tried her timelessfinery@gmail one more time. This time it went through and she pretended to be a seamstress named Antoinette. We went back and forth. Then she sent me this sob story:'I will assume the reason Barbara did not refund you is two KY seamstresses stole over $2500 and a storage unit full of items, fabrics, etc from her, and she does not HAVE the funds to refund you. NOT your problem at all, I understand this. But can you not do a "chargeback" with your credit card to get your funds back? I understand that could help you?
I understand you are upset, and I wish I could help you more. Barbara is selling privately to boutiques in the Atlanta area, so will not be using "Enchanted Mirror" for that, so only the online store uses that name.
She several times made the suggestion to use a charge back to get my money back. Yeah, sure, 9 months later, when it's been paid with a debit card straight out of my account. And of course, that's still fraud that they don't seem to have a problem with.
She just moved from Lexington, KY to Loganville, GA and she claims to have had to borrow the money to move.
She's also now threatening to file bogus claims against my business. As soon as I come across something I will file such a huge slander suit, she won't know what hit her.
Any of you that has been defrauded by her, feel free to contact me.